Shipping & Delivery Policy

At HER CARE, we strive to ensure that your products are delivered efficiently, safely, and on time. This policy outlines our order processing times, delivery methods, and associated costs.

1. Order Processing and Dispatch

  • Processing Time: All orders are processed and prepared for dispatch within 24 to 48 business hours of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
  • Order Confirmation: You will receive an email and/or SMS confirmation with your order details upon successful placement and a second notification once your order has been dispatched, including the tracking number (where applicable).

2. Shipping Methods & Geographic Coverage

We partner with reliable third-party courier services to ensure nationwide delivery across Bangladesh.

 

Delivery Zone

Service Method

Estimated Transit Time

Shipping Fee

Inside Dhaka City

Home Delivery

1-2 Business Days

[50 BDT]

Outside Dhaka

Home Delivery

3-5 Business Days

[100 BDT]

International

Currently unavailable.

N/A

N/A

Note: Transit times are estimates provided by our logistics partners and may vary during peak seasons, sales events, or due to unavoidable circumstances.

3. Shipping Costs

Shipping fees are calculated based on your delivery location and are clearly displayed at checkout.

  • Flat Rate: We offer a flat rate for standard package sizes within the designated zones.
  • Variable Rate: For orders that are exceptionally heavy, bulky, or require specialized handling, shipping fees may be adjusted. You will be notified before dispatch if any additional charges apply.

4. Tracking Your Order

Once your order is dispatched, you will receive a tracking number and a link to the courier’s website. You can use this information to monitor the status and location of your package until it reaches your specified delivery address.

5. Important Delivery Notes

  • Mandatory Inspection: As outlined in our Return Policy, you must inspect the product in the presence of the delivery representative. HER CARE is not responsible for damages or discrepancies reported after the delivery agent has left.
  • Delivery Attempts: Our courier service will typically attempt delivery [Number, e.g., 2 to 3] times. If delivery is unsuccessful after the final attempt, the package will be held at the courier’s local office for a limited time or returned to HER CARE. In such cases, the customer will be responsible for reshipping charges.
  • Address Accuracy: Please ensure your shipping address, contact number, and email address are correct and complete at checkout. We are not responsible for delays or non-delivery resulting from incorrect information provided by the customer.

Contact Information

For any questions regarding your shipment or delivery schedule, please contact us:

Email: [email protected] Phone / WhatsApp: 01627289838

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